No, Star Points can only be loaded at StarQ8 participating Points of Sale, identifiable by the displayed promotional material, for both serviced and self-service fueling.

You can ask the manager directly for a receipt with the corresponding points for the purchase. Later, you can return to the same point of sale to request Star Points.

• Star Points can be used to redeem rewards from Q8 Catalog  and to obtain discounts on fuel supplies. These points are credited for every fuel purchase at participating Q8 and Q8easy stations or when buying Q8 Oils lubricants, making online purchases on Shop&Reward, and taking advantage of active offers with our Partners. Discover all the ways to collect Star Points.

It is straightforward to collect Star Points with self-service refueling at Q8 (during closing hours) and Q8easy service stations. With self-service, you will accumulate:

• 1 Star Point for every 2 L of fuel 

• 2 Star Points for every 2 L of Q8 Hi Perform.

You can easily accumulate Star Points on your ClubQ8 account using the ClubQ8 App, CardQ8, or the ClubQ8 Customer Code.  Find instructions in this article, which also includes a video tutorial.

• You can accelerate your Star Points collection in the following ways:

• By refueling in Serviced mode and activating the dedicated monthly promo in the ClubQ8 App

•  

  Through our programma Shop&Reward

• Accumulating points through active offers with our Partner Acceleratori

•  

  Making purchases at participating SVOLTA shops

• With car washes at participating Easy Wash Q8 stations

To learn more, visit the Star Points Collection page

You can collect Star Points by refueling at participating Q8 stations. Depending on your spending, Star Points will be credited directly to your CardXXX. You can verify the Star Points credit directly on the receipt issued by the POS. 

Star Points can also be collected by purchasing Q8 Oils lubricants, making online purchases on Shop&Reward, and taking advantage of active offers with our Partners

With the "Convert and Recharge" feature, you can convert points on your card into credit (in denominations of 430 points, 860 points, 1,290 points, 2,580 points) and recharge it in denominations of 100€ or 200€. You can convert points through the ClubQ8 App by accessing your reserved area on this site or by contacting your manager at an enabled Q8 service station.

It may not have been enough time since the request. In fact, the time required for crediting Star Points in a conversion may vary depending on the partner; for more information, please refer to the regulations.

• Yes, to do this, go to a StarQ8 participating Point of Sale and ask the manager directly to perform a 'points transfer' transaction on the POS. The operation is subject to the following limits:

• You can make a maximum of 2 transfers per year

• You can transfer a maximum of 5,000 points per transfer

You can view the rewards in Q8 Catalogo directly on the dedicated page on q8.it or through the ClubQ8 App per iOS e Android.

From October 2021, you can receive your reward directly at home, with fast Amazon delivery included.

The cash contribution, if applicable, must be paid at the time of booking the reward. Payment of the contribution, even if made to the manager at Q8 service stations, must always be made with a debit or credit card.

If the payment is repeatedly rejected, we recommend contacting your bank’s customer service.

You can request and book Q8 Catalogo rewards in two different ways:

• Presso le Stazioni di Servizio Q8 aderenti: la richiesta premio viene effettuata dal gestore tramite POS, digitando il codice identificativo del premio in questione.

• Through this site or the ClubQ8 App  for iOS and Android.

Accumulated Star Points will expire on September 30, 2023. For further information, please refer to the regulations.

By accessing the Reserved Area on this site or the ClubQ8 App for iOS and Android. You can also request a check of your Star Points balance from your manager at a participating Q8 service station. 

The points balance will always be shown on the receipt issued by the manager for points loading or any other POS operation.

The points balance is reset if no fuel loading operations are performed on CardQ8 or through your ClubQ8 Customer Code for digital cards for 24 consecutive months.

Shop&Reward is a service offered to ClubQ8 loyalty program members that provides the opportunity to accumulate additional Star Points with the purchase of products/services on Q8 partner websites. You can access Shop&Reward from this site or the ClubQ8 App for  iOS and Android.

Star Points will be displayed on your points balance as "pending," generally within 48 h, while you will need to wait for the technical confirmation times from the brand where you made your purchases. In the case of purchases on travel sites, points are usually confirmed within 30 days of the check-out date, while for purchases of items, it is always necessary to wait for the return times guaranteed by the brand, but the times can vary depending on the partner and the type of purchase. In any case, the points will be usable after the expiration of the return terms.