F.A.Q.
Do you have any questions? Check out this section created to help you find answers easily and quickly, or select the service you're interested in.
Digital Payments and Services
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Is free Wi-Fi available at Q8 stations?
Yes, free Wi-Fi is available at more than 1,000 Q8 and Q8easy stations. Look for the “Q8 Wi Fi” network and connect. If you are a ClubQ8 or CartissimaQ8 customer, log in using your credentials. Otherwise, just enter your email address and accept the service's terms of use. To find out which stations have Wi-Fi, consult the map of Q8 stations using the available filters.
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What payment options are available at Q8 stations?
- Cash
- Debit cards and credit cards from the Maestro/Visa and Mastercard circuits
- Fuel cards: CartissimaQ8, RecardQ8 Business, or Euroshell
- Q8 Ticketfuel, Q8’s electronic fuel vouchers
- Digital payments via smartphone apps: App ClubQ8, CartissimaQ8, and RecardQ8
- CardQ8
- PayPal
- TelepassPay
Debit and Credit Cards
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Can I pay with a debit card at Q8 stations?
Yes, you can pay with a debit card at Q8 and Q8easy stations. Present the card to the attendant to pay for full-service refueling. For self-service, insert the debit card into the payment terminal and enter your card's PIN.
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Why is an amount immediately charged when I pay with a debit or credit card?
For payment cards (debit and credit), the self-service process requires a pre-authorization by the bank, temporarily blocking an amount that will be released once fueling is complete. The release time for pre-authorized amounts may vary depending on your bank. Any SMS or email notifications you receive about pre-authorization charges do not reflect the actual amount charged, which will match the fuel amount purchased.
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What happens if I fuel for less than the pre-authorized amount?
If you fuel for an amount lower than the pre-authorized amount, only the actual fuel amount will be charged.
Pay Pal
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I was unable to use the PayPal payment code; will the amount be charged to me?
No. The selected amount, for which pre-authorization was requested, will only be charged if refueling is completed and will match the actual amount dispensed. The release time of pre-authorized amounts may vary depending on the payment method linked to your PayPal account. Q8 is not responsible for any delays in releasing pre-authorized amounts: in case of issues, contact your bank or PayPal.
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Do I need a PayPal account to pay for fuel at Q8 and Q8easy with PayPal?
- Have a PayPal account
- Have downloaded the latest version of the ClubQ8 App
Yes, to use the "Pay with PayPal" service at Q8 and Q8easy stations, you must:
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I created the payment code, but it wasn't accepted at the station.
- Check if your code has expired
- Ensure the station is Q8easy and displays the identification material; this operation cannot be done at other stations
- Make sure you clicked on the "Use Code" button before refueling
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Do I need to activate geolocation to generate a PayPal payment code?
Yes. For maximum security, PayPal will ask you to keep your smartphone's GPS system active to authorize the generation of the payment code.
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Can the PayPal payment code be canceled after it’s generated?
If unused, the generated code will expire after 10 minutes. You can still cancel the code from the ClubQ8 App by clicking on the "Cancel" button.
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Are there any limits on payments with PayPal?
- Yes, there are spending limits for PayPal payments:
- Maximum transaction limit: €100
- Maximum weekly limit (Monday to Sunday): €150
- Minimum amount: €5
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Why is an amount immediately charged when I pay with PayPal?
For PayPal payments, the self-service process requires a pre-authorization by the bank. An amount equal to the generated payment code is temporarily blocked and will be released once fueling is complete. Any SMS or email notifications about pre-authorization do not reflect the actual charge, which will match the fuel amount purchased.
ClubQ8 App
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How can I pay for fuel using the ClubQ8 App?
With the PAY feature in the ClubQ8 App, you can pay for fuel directly from your smartphone, independently. To use the PAY feature, you just need to be registered with ClubQ8 and have downloaded the ClubQ8 App on your smartphone. Click on the PAY icon in the App and select the payment method. You can choose from Wallet ClubQ8, Google Pay, Apple Pay, PayPal, Postepay, or a bank card. Choose the fuel amount, make the payment, and enter the payment code into the terminal. Then, refuel. Additionally, with the Click&Fuel option, you can directly select the amount and the pump for refueling. Click&Fuel is available at all Q8easy stations.
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How can I top up my Q8 Pay digital wallet?
You can top up your Wallet with PayPal, a bank card (Maestro, Visa, Mastercard), a bank transfer, or cash at the station manager.
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Where can I pay with the "PAY" feature?
You can find all Q8 service stations that support digital payments through this link: https://www.q8.it/geolocalizzatore/storelocator.
When at a Q8 or Q8easy station, just open the ClubQ8 App and click on the PAY icon. If the station supports digital payments, the App will automatically give you the option to pay for the fuel.
Telepass Pay
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Where can I pay for fuel with Telepass Pay?
Puoi pagare i tuoi rifornimenti con Telepass Pay in più di 1.000 distributori Q8 e Q8easy. Trova il distributore più vicino sulla mappa dei distributori convenzionati con Telepass Pay.
You can pay for your fuel with Telepass Pay at over 1,000 Q8 and Q8easy stations. Find the nearest station on the map of stations that accept Telepass Pay.
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How can I pay for fuel at Q8 with Telepass Pay?
To pay for fuel at Q8 and Q8easy with Telepass Pay, you need to subscribe to the Telepass Pay service. You can join the service from the dedicated page on the official Telepass website.