FAQ Private

Do you have any questions? Check out this section created to help you find answers quickly and easily, or select the service you're interested in.

ClubQ8

Are your questions related to the Q8 loyalty program? Don't worry, here you'll find all the answers you're looking for regarding every service we offer to our customers.

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Collecting Points

Star Points, conversion, and transfer, rewards, points balance

App ClubQ8
ClubQ8 App

ClubQ8 App features, catalog, Shop&Reward, and digital payments

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Registration and cards

CardQ8 card, Privilege status, and ClubQ8 registration

Service stations

Looking for more information about our Q8 and Q8 easy service stations? Choose the category you're interested in and find the most useful information for you.

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Payments and digital services

Cards and ATMs, ClubQ8 App, PayPal, Telepass Pay

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Distributors and refueling

Distributors and service stations, failure or partial delivery of self-service