Dispensing failure and refund code
If you encounter problems with a Q8 distributor, this section provides all the information on refunds in the case of non-disbursement.
Have you had a missed disbursement?
Check the redemption code on the receipt
15 digits code
If the code is 15 digits long, go to one of the authorized Q8 stations and redeem your credit by either providing the code to the attendant or entering it at the terminal.
13 digits code
If the code is 13 digits long, go to the Q8 station that issued the receipt and redeem your credit by either providing the code to the attendant or entering it at the terminal.
Did you not receive a receipt following a missed delivery?
Select the Q8 station where the non-delivery occurred by clicking here.
Fill out the form
If the Q8 Station is enabled, you will be redirected to the digital refund request form.
Go to the Service Station
If it is not enabled, you will have to go to the same Q8 Service Station and recover your credit with the support of the operator.
Are you having trouble with your redemption code?
Did you receive a receipt but it is unreadable? Select the Q8 station where the non-delivery occurred by clicking here.
Fill out the form
If the Q8 Station is enabled, you will be redirected to the digital refund request form.
Go to the Service Station
If it is not enabled, you will have to go to the same Q8 Service Station and recover your credit with the support of the operator.
Is the code on the receipt not working?
Check the redemption code on the receipt
15 digits code
If the code is 15 digits, fill out the refund request form by clicking here.
13 digits code
If the code is 13 digits, go to the Q8 station where the non-disbursement occurred and recover your credit with the support of the operator.
Contacts
Request assistance from the Q8 operators.
You can reach us Monday to Friday, from 8:00 AM to 8:00 PM
From Italy: 800 01 08 08
From abroad: +39 06 9450 5721