How to refuel at a self service station

How to refuel at Q8 Self-Service? Here are some practical tips that explain step by step how to refuel.

STEP 1: Arrival at the station

Click and scroll to read all the useful steps for refueling safely, easily, and quickly.

Check where the fuel tank is located

Check the fuel warning light and see which side the filler is on.

Position the car in front of the pump

Stop in front of the pump and turn off the car

Get out of the car

Get out of your vehicle and position yourself on the correct side to refuel

Open the fuel filler flap

Open the fuel filler flap via the internal lever or by opening it manually (with keys or by pressing the door).

Go to the payment column

Follow the instructions and choose the payment method (cash, card, CardQ8 or ClubQ8 App).

STEP 2: Payment Methods

App Payment

  1. Open the ClubQ8 App and click on the "PAY" icon.

  2. Indicate the amount you prefer and choose the validity period of the code.

  3. Get the payment code to type into the acceptor to proceed with refueling. 

  4. At this point, the screen will show the payment and will inform you that the pump is ready for refueling. 

CardQ8 payment

  1. Identify yourself as a ClubQ8 user via CardQ8 by entering it into the acceptor.

  2. Click on "use it to pay and earn Points" and enter your CardQ8 PIN.

  3. Select the fuel pump number on the screen (the pump number can be found on the pump itself and is usually located high above the regulators).

  4. At this point, the screen will show the payment and will inform you that the pump is ready for refueling. 

Other payment methods

  1. Identify yourself as a ClubQ8 user via CardQ8 by entering it into the acceptor and typing in the PIN or by entering the 8-digit user code that can be found on the ClubQ8 App and on your CardQ8.

  2. Make payment by cash, bank card, CartissimaQ8 or RecardQ8.

  3. Select the fuel pump number on the screen (the pump number can be found on the pump itself and is usually located high above the regulators).

  4. At this point, the screen will show the payment and will inform you that the pump is ready for refueling.

STEP 3: Refueling

Click and scroll to read the final step of self-refueling: fuel dispensing.

Choose the type of Fuel

Open the fuel tank flap, find out what type of fuel your car needs by reading the label inside, and select the corresponding dispenser.

Start refueling

Insert the dispenser into the tank and press and hold the lever.

Check the dispenser

Check the correct position of the fuel dispenser. If the lever jumps or clicks, it’s because there’s a loss of pressure. Slightly adjust the position of the nozzle.

Replace the nozzle

When you're done refueling, replace the nozzle at the pump and close the tank.

Collect the receipt

If you have made the payment, you can collect the receipt at the terminal. For cash payments, the receipt must be requested before starting the refueling operations.

 

 

Contacts

Request assistance from the Q8 operators.
You can reach us Monday to Friday, from 8:00 AM to 8:00 PM
From Italy: 800 01 08 08
From abroad: +39 06 9450 5721