Security for your Q8 account

Together to protect your account

We are committed every day to providing you with the highest level of security.

To continue ensuring this level of protection, your collaboration is essential.
Keep reading to learn how to protect yourself from email or phone scams.

Beware of email or phone scams

We have received reports regarding emails or phone calls that, under false pretenses of security (e.g., "Verify your fleet"), request you to enter and/or provide your credentials for the Q8.it portal and/or personal codes, possibly by clicking on a link that leads to a site unrelated to Q8, despite the design being very similar to the original.

 

If you receive such communications or calls, we encourage you not to follow the instructions provided and to disregard the message.
To protect your account now and in the future, we recommend that you:

Safetey tips

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Do not share your data

Do not share your login credentials, your device code, your OTP code, or your device code with anyone for any reason; likewise, never enter this information on any pages other than those of Q8.it.

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Upadate your passwords

Change your passwords frequently, including that of your email account.

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Differentiate your passwords

Do not use the same password for different websites and accounts.

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Only respond to official numbers

Contact Q8 only through the contact information available on the official page and in the App. Do not engage with calls from different numbers.

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The OTP code

An OTP, which stands for One Time Password, is a numeric code that can be used only once and is sent to users via SMS. Its purpose is to protect security when requesting access or authorizing a single transaction. Once used, the OTP has no further value, so it should not be retained, and there is no risk of it being stolen.
The code is valid for 15 minutes; if you have not received it within a few minutes, please check your phone coverage or request it again.

Which operations require the OTP code?

The OTP code is required to perform the following operations on ClubQ8:

 

  • Request catalog rewards;
  • Change email address;
  • Convert Star Points into fuel;
  • Change phone number;
  • Digital payments.

How to operate safely and protect your account

We remind you that Q8 and its operators will never ask you to provide your login credentials and/or verification codes or devices, or to make payments on behalf of third parties.

Therefore, we kindly ask you to:

  • Not respond to communications coming from addresses that do not contain @Q8.it.
  • Do not enter your credentials on pages linked to emails not originating from Q8.it.
  • Always access your account by opening a new window in your browser and typing our official website Q8.it.
  • Report any suspicious communications to the Q8 Customer Service at 800 01 08 08.